Mohammad El-Shazly
Customer Service & Sales Specialist
Profile summary
Customer-focused professional with over 10 years of experience in customer service, sales, and tourism, including more than 6 years at Sharm El Sheikh International Airport. Skilled in assisting international travelers, resolving complex issues, and ensuring excellent passenger experience. Strong knowledge of airport operations, tourism services, and ground handling. Fluent in English and Arabic, with beginner-level Russian.
Key skills
Professional experience
Guided English-speaking groups and coordinated daily tours Supported travelers with problem- solving and cultural awareness
- Guided English-speaking groups and coordinated daily tours Supported travelers with problem- solving and cultural awareness
Gained knowledge of airport operations, movement procedures, and ground handling.
- Gained knowledge of airport operations, movement procedures, and ground handling.
Delivered service to 50+ customers daily in a high-volume airport environment. Resolved complaints with empathy, ensuring customer satisfaction. Consistently exceeded monthly sales targets.
- Delivered service to 50+ customers daily in a high-volume airport environment.
- Resolved complaints with empathy, ensuring customer satisfaction.
- Consistently exceeded monthly sales targets.
Supported international customers at one of the busiest airport branches. Achieved monthly sales targets under pressure.
- Supported international customers at one of the busiest airport branches.
- Achieved monthly sales targets under pressure.
Provided first-line support for telecom services and products. Handled customer accounts and transactions with accuracy.
- Provided first-line support for telecom services and products.
- Handled customer accounts and transactions with accuracy.
Assisted guests with check-in, customer needs, and hospitality services.
- Assisted guests with check-in, customer needs, and hospitality services.